Fortunately, when you sign up with an online casino or a sportsbook or indeed any form of online gambling establishment, for the vast majority of the time, things run perfectly smoothly. You play your games, place your bets and are paid out when you win with no problems whatsoever.
However, there may be time when things, for one reason or another do not go quite so smoothly. Maybe it is an issue with one of the games you were playing, maybe you have not been paid out as you believe you should have been, or maybe there is something that you want to discover about the online casino or sportsbook.
It may sound simple but communicating what it is that you want effectively to a casino is sometimes a little more complicated than it sounds. Many people will often get in touch with a casino when they have a query or what something resolved and expect the casino to be able to sort things as they want within a few seconds. Sometimes that can be the case, but at other times, especially for more complicated matters, casinos may need more time to investigate.
Unfortunately, this can lead to people getting testy with casinos and complaining about them. You can often read reviews from people inspired to write a scathing review of a casino because they haven’t got the response they want, or in the time they wanted it, but those reviews often don’t tell the whole story.
Now we know at bestbetusa.com that our partner sites are all fantastic, that is why we recommend them to you, but with that comes a little responsibility on the customer to communicate what they want or need from a casino when an issue arises. And to then give the casino time to sort the issue for you.
So, in this rather unusual casino article, we are going to look at how to best get an issue at a casino resolved and how what you can do can help the casino give you the information you need or look into an issue you have experienced quickly and easily.
So, let’s start at the very beginning with this issue when a problem occurs.
What To Do When A Problem Or Issue Occurs
In order to help the casino with any issue you may have, then the more information you can give about the issue, the better. That means that you should try and get as much information about the issue you have as possible.
If you are quick enough and can do so, grabbing a screenshot from your device of the issue is always a good idea. Also note down the game or where you were on the site when the issue occurred. Note down what you were doing, such as browsing the game list, playing a slot, trying to place a bet etc and then note down the time and date that the issue happened.
Now of course, the casino will already have your details, but it is worth checking that they are up to date. If you have been a customer at a casino for many years and you have changed your mobile or home number (or both) then the casino may be trying to contact you and be unable to. Which can be annoying if you are waiting for a phone call.
By having as much information about the issue as you can, you give the casino all the information that they are likely to need to solve your issue as expediently as possible.
Communicate This information To The Casino Effectively
It is no use collecting all the information about an issue you may have had, but then communicate poorly what actually happened. This can mean that the casino or its customer services team will waste valuable time trying to figure out what exactly happened because you haven’t explained it well enough.
You don’t have to produce pages and pages of Dickensian prose in order to get across what happened. Often short bullet points are a good way to convey the steps that occurred and make it clear what occurred.
Once the casino knows what happened and have the evidence you supplied of it, that makes their task of looking into things much easier and can often result in a much quicker turnaround time for your issue as the casino doesn’t have to do a lot of the legwork involved in discovering what has happened as you have kindly done it for them.
Give The Casino or Sportsbook A Reasonable Amount Of Time To Sort The Issue
Now comes the hard part for many customers. Giving the casino a fair amount of time to resolve the issue. Now if you are just making a relatively general enquiry, then you may not be unduly concerned how long the casino takes to get back to you. However, if you are trying to locate missing funds, or believe you should have been paid out a significant sum of money, then you are understandably going to want to find out what is going on a lot more quickly.
However, with that comes a degree of patience and common sense. A casino will need to look into your issue and in many cases, this can often be resolved very quickly. Some more complex issues, especially any that involved a significant amount of cash, can take longer to get to the bottom of.
It is perfectly fine to contact your casino to ask for an update on you case, but always do so reasonably. My mantra for dealing with casinos is always treat them like you would like to be treated by them. If you write rude emails, or are nasty on the phone, it is not likely to encourage them to go that extra mile to get your issue resolved.
It can be problematic to have to wait to have an issue sorted, but the casino should give you an idea of how long it will take to resolve the issue when you contact them, if it cannot be sorted immediately.
What Should I Do If I Am Unhappy About How My Issue Was Resolved?
In the vast majority of cases, casinos will resolve any issues quickly and easily, but if they resolve your issue and you are not happy with what they say, what is your next port of call?
Some people go straight to the authorities, which differs depending on where you live, but I would always advise you go back to the casino first. Despite what you may feel, casinos don’t want unhappy customers and if they can find a compromise for a customer that is fair, they will usually take that route if they can.
However, if your demands are unreasonable, then don’t expect the casino to resolve them in your favor. It is always a good idea to check any terms and conditions pertaining to your offer to see if you have a case. Casinos often have watertight terms and conditions for games and offers which means that if certain issues arise, they are not liable.
Fortunately, casinos or sportsbook not resolving issues is very rare and the vast majority of issues are small and resolved quickly, if you ever experience any at all. However, by being prepared and following these steps, you can make sure if you do need to contact a casino, you can give them all the information they need to help them to resolve your issue quickly and positively.